Double A Labs Logo

Privacy Policy

Last modified: 03/29/2022

Introduction

Double A Labs, Inc. ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.doublealabs.com/ (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

               On this Website.

               In email, text, and other electronic messages between you and this Website.

               When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

               Us offline or through any other means, including on any other website operated by Company or any third party; or

               Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see ). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at security@doublealabs.com.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see for more information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

               By which you may be personally identified, such as log in credentials including password, your name, e-mail address, job title, employer name, url, profile picture, department, language, time zone, chat logs, content you upload or share while using the Website, or other personal information you may type into any free text field in your user profile or other fields of the Website ("personal information");

               That is about you but individually does not identify you (for example Website navigation information, content interactions, use of Website features like searching for a user); and/or

               About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

               Directly from you when you provide it to us.

               Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through any tracking technologies.

Information You Provide to Us 

The information we collect on or through our Website may include:

               Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to or using our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.

               Records and copies of your correspondence (including email addresses), if you contact us.

               Your responses to surveys that we might ask you to complete for research purposes.

               Your search queries on the Website.

               Your password

               Your location

 

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

               Details of your visits to our Website, including traffic data, location data, chat logs, and other communication data and the resources that you access and use on the Website.

               Information about your computer and internet connection, including your IP address, operating system, and browser type.

               Information generated while you are using this website, including when, how often and under what circumstances you use this website.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). See Your Data Protection Rights for information on how you can opt out of behavioral tracking on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

The information we collect automatically may include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

               Estimate our audience size and usage patterns.

               Store information about your preferences, allowing us to customize our Website according to your individual interests.

               Speed up your searches.

               Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

 

 

               Web Beacons. Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or [opened an email] and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us. We do not use automated decision making to profile our users.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website may be served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Your Data Protection Rights.

How Your Data is Protected

Company maintains reasonable administrative, technical and physical safeguards designed to protect the information collected via this Website and encrypts all data in motion. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like chat room message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. No security system is impenetrable, and Company cannot guarantee the security of this website, nor that the information you supply will not be intercepted while being transmitted over the Internet.  We are not liable for the illegal acts of third parties such as criminal hackers. 

Legal Basis for Using Your Data

Company only relies on consent as a legal basis for processing personal information in relation to sending direct marketing communications to customers via email.  Users have the right to withdraw consent at any time. Where consent is the only legal basis for processing, Company will cease to process data after consent is withdrawn.

Company collects and uses personal information because it is required for compliance with its legal obligations, its duties and rights under a contract for a sale or provision of goods or services to a user or customer, or its legitimate interests.

Company’s legitimate interests include:

               Selling and providing services and goods to users and customers.

               Protecting users, customers and other individuals.

               Fulfilling duties to users, customers and other individuals.

               Promoting, marketing and advertising products.

               Sending promotional communications which are relevant and tailored to individual users and customers.

               Understanding our users’ and customers’ activities, preferences and needs.

               Administering this Website and Company business.

               Preventing, investigating and detecting crime or fraud, including working with law enforcement agencies.

               Handling user and customer contacts, inquiries and complaints.

               Protecting Company and its Website users and customers by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Company.

               Effectively handling any legal claims or regulatory enforcement actions taken against Company.

How Your Data is Used

We use information that we collect about you or that you provide to us, including any personal information. Except as otherwise disclosed at the point of collection, Company does not trade, rent, sell, loan, lease, use for secondary or unrelated purposes or share with any third party any personal information it collects.

Your personal information collected pursuant to this policy may be used to:

               To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.

               To provide, support, personalize, and develop our Website, products, and services.

               To create, maintain, customize, and secure your account with us.

               To process your requests, purchases, transactions, and payments and prevent transactional fraud.

               To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

               To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

               To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).

               To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.

               For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.

               To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

               As described to you when collecting your personal information.

               To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users/consumers is among the assets transferred.

               To notify you about changes to our Website or any products or services we offer or provide though it.

               For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please see Your Data Protection Rights.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

How Your Data is Disclosed

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

               To our subsidiaries and affiliates.

               To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

               To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Double A Labs, Inc.’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Double A Labs, Inc. about our Website users is among the assets transferred.

               To third parties to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see Your Data Protection Rights.

               To fulfill the purpose for which you provide it.

               To provide the products or services ordered or requested or as otherwise may be disclosed at the point of collection.

               For any other purpose disclosed by us when you provide the information.

               To contact Website users and/or customers from time to time to provide important information, updates to the Website’ policies, terms of use, or to provide any other required notices.

               With your consent.

We may also disclose your personal information:

               To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

               To enforce or apply our terms of use and other agreements, including for billing and collection purposes.

               If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Double A Labs, Inc., our customers, or others.

We do not intend to transfer your personal data outside the United States.

 

How Long Your Data Is Kept

Personal information that Company processes for any purpose shall not be kept for longer than is necessary for that purpose. Different retention periods apply for different types of data. Personal information will be retained:

               Coextensive with any period that we are required to do hold personal information by law;

               If Company believes that the personal information may be relevant to any ongoing or prospective legal proceedings; and

               In order to establish, exercise, or defend Company’s legal rights (including providing information to others for the purposes of fraud prevention and risk reduction).

Your Data Protection Rights

We strive to provide you with choices regarding the personal information you provide to us. You have the right to ask what personal data Company holds about you at any time. You have the right to ask us to update and correct any out-of-date or incorrect personal data that Company holds about you free of charge and the right to opt out of any promotional communication that Company may send. You have the right to request that Our Company erase your personal data, under certain conditions. You have the right to object to or in certain circumstances, restrict our processing of your personal information. In certain circumstances, you may request we provide you or a third party designated by you with a copy of the personal information you provided to us in a structured, commonly used, machine readable-format.

Company has appointed a Data Protection Officer to ensure that Company processes the personal information in compliance with the applicable data protection legislation. You may also enforce your personal information rights by contacting Company’s Data Protection Officer. If you have any questions about how Company uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact our Data Protection Officer Chris Kim at security@doublealabs.com or 512-572-7604.

We have also created mechanisms to provide you with the following control over your personal information:

               Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

               Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email with your request to security@doublealabs.com.

               Promotional Offers from the Company. If you do not wish to have your email address/contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to security@doublealabs.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.

               Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an email with your request to security@doublealabs.com.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI’s website.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights] for more information.]

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address: security@doublealabs.com. However, please know we do not currently sell data triggering that statute’s opt-out requirements.

Accessing and Correcting Your Information

You may send us an email at security@doublealabs.com to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

California residents may have additional personal information rights and choices. Please see Privacy Policy for California Residents, below, for more information.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

 

Chris Kim

512-572-7604

security@doublealabs.com

 

Privacy Policy for California Residents

Effective Date: [03/29/2022]

Last Updated on: [03/29/2022]

This Privacy Policy for California Residents supplements the information contained in Double A Labs, Inc.’s Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Policy.

This Policy does not apply to workforce-related personal information collected from California-based employees, job applicants, contractors, or similar individuals.

Where noted in this Policy, the CCPA temporarily exempts personal information reflecting a written or verbal business-to-business communication ("B2B personal information") from some its requirements.

Information We Collect

Our Website collects/We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include:

               Publicly available information from government records.

               Deidentified or aggregated consumer information.

               Information excluded from the CCPA’s scope, like:

               health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data;

               personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

In particular, our Website has collected the following categories of personal information from consumers within the last twelve (12) months:

 

Category

Examples

Collected

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.

YES

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.

YES

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

 

NO

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

NO

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

NO

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

YES

G. Geolocation data.

Physical location or movements.

YES

H. Sensory data.

Audio, electronic, visual, thermal, olfactory, or similar information.

NO

I. Professional or employment-related information.

Current or past job history or performance evaluations.

NO

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

NO

K. Inferences drawn from other personal information.

Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

YES

Our Website obtains the categories of personal information listed above from the following categories of sources:

               Directly from you. For example, from forms you complete or products and services you purchase.

               Indirectly from you. For example, from observing your actions on our Website.

Use of Personal Information

We may use, sell, or disclose the personal information we collect for one or more of the following purposes:

               To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.

               To provide, support, personalize, and develop our Website, products, and services.

               To create, maintain, customize, and secure your account with us.

               To process your requests, purchases, transactions, and payments and prevent transactional fraud.

               To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

               To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).

               To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.

               For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.

               To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

               As described to you when collecting your personal information or as otherwise set forth in the CCPA.

               To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users/consumers is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Company has not disclosed personal information for a business purpose to the categories of third parties indicated in the chart below.

We may also share your personal information by selling it to third parties, subject to your right to opt-out of those sales. Our personal information sales do not include information about individuals we know are under age 16. In the preceding twelve (12) months, Company has not sold the following categories of personal information to the categories of third parties indicated in the chart below. For more on your personal information sale rights, see .

 

Personal Information Category

Category of Third-Party Recipients

Business Purpose Disclosures

Sales

A: Identifiers.

NONE.

NONE.

B: California Customer Records personal information categories.

NONE.

NONE.

C: Protected classification characteristics under California or federal law.

NONE.

NONE.

D: Commercial information.

NONE.

NONE.

E: Biometric information.

NONE.

NONE.

F: Internet or other similar network activity.

NONE.

NONE.

G: Geolocation data.

NONE.

NONE.

H: Sensory data.

NONE.

NONE.

I: Professional or employment-related information.

NONE.

NONE.

J: Non-public education information.

NONE.

NONE.

K: Inferences drawn from other personal information.

NONE.

NONE.

Reselling Personal Information

The CCPA prohibits a third party from reselling personal information unless you have received explicit notice and an opportunity to opt-out of further sales. The following businesses purchase personal information from us and may resell that information. To opt-out of those sales, please visit that business’s opt-out notice at link provided below.

               N/A

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity (see ), we will disclose to you:

               The categories of personal information we collected about you.

               The categories of sources for the personal information we collected about you.

               Our business or commercial purpose for collecting or selling that personal information.

               The categories of third parties with whom we share that personal information.

               If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

               sales, identifying the personal information categories that each category of recipient purchased; and

               disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

               The specific pieces of personal information we collected about you (also called a data portability request).

 We do not provide a right to know or data portability disclosure for B2B personal information.

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity (see ), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

1.             Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.

2.             Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

3.             Debug products to identify and repair errors that impair existing intended functionality.

4.             Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

5.             Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).

6.             Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.

7.             Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

8.             Comply with a legal obligation.

9.             Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

We do not provide these deletion rights for B2B personal information.

Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by either:

               Calling us at 512-572-7604.

               Emailing us at security@doublealabs.com.

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.

You may also make a request to know or delete on behalf of your child by calling at the above number or emailing us at the above email address.

You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

               Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:

               Verification by use of a credit card number or call back number

               Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.

For instructions on exercising your sale opt-out or opt-in rights, see .

Response Timing and Format

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact Chris Kim at security@doublealabs.com or 512-572-7604.

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales Opt-Out and Opt-In Rights

If you are age 16 or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years old. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by sending an email to us at chris@doublealabs.com. Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by sending an email to us at chris@doublealabs.com.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

               Deny you goods or services.

               Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

               Provide you a different level or quality of goods or services.

               Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Other California Privacy Rights]

[California’s "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to chris@doublealabs.com.

Changes to Our Privacy Policy

We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which Double A Labs, Inc. collects and uses your information described here and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone: 512-572-7604

Email: security@doublealabs.com

If you need to access this Policy in an alternative format due to having a disability, please contact us at security@doublealabs.com or 512-572-7604.

 

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